Secure Checkout

Frequently Asked Questions


How do I know if an item is in stock?

Occasionally, some items will become backordered or out of stock. To make purchasing easier, we have made it impossible to add an out of stock item to cart.

When can I expect a backordered item to be back in stock?

We usually do not have specific dates as to when an item will be back in stock, as we do not receive regular shipments. However, we do receive shipments frequently, and our inventory is updated immediately once a shipment arrives in our warehouse. We recommend adding your email to the waitlist so you will be notify when the item is back in stock

I've forgotten my password

You can reset your password directly on the login screen. To do so, click on forgot password link to reset your password

I want to return my purchase! What do I do?

Please read through our returns policy here for instruction on how to return your item(s)

What forms of payment do you accept?

We currently accept Visa, MasterCard, Discover and American Express. We also accept Debit cards with the Visa or MasterCard logo. We do not accept purchase orders, checks, money orders, wire transfers or COD shipments.

After my order is submitted, can I make changes to it or cancel it?

If you need to make changes to your order or cancel it, please contact us immediately. Because we have a very short processing time, there is a very small window for when we can make changes or cancellations. Once an order has been processed and marked as shipped, we will not be able to cancel or change it in any way.


Do you ship to P.O. Boxes?

Unfortunately, we are unable to ship to P.O. Boxes at this time. We apologize for any inconvenience this may cause.

Do you ship to military addresses?

Unfortunately, we are unable to ship to military addresses at this time. We apologize for any inconvenience this may cause.

Do you ship internationally?

Unfortunately, we are not shipping internationally at this time.

How can I determine what the shipping and handling costs for my order will be?

The best way to get an estimate for shipping and handling costs is to add the items you are interested in to cart. Once all your items have been added to card, view your shopping cart. Underneath the checkout button, you will be able to calculate shipping costs by filling out a short form.

If I place an order today, when will I receive it?

How quickly you receive your order depends on the shipping method selected plus our processing time. Currently, all orders take up to 1 business day to process. If your order is placed before 12 p.m. PST, it will be processed and shipped out the same day. If your order is placed after 12 p.m. PST, it will be processed and shipped the next business day. For example, if you place your order at 3 p.m. PST and select the standard shipping option of 2-5 days, you can expect to receive your order in 3-6 days.

How can I track my order?

When your order leaves our warehouse, you will receive a shipping confirmation email. In this email, we will include a tracking number with a link to track your order on the FedEx or USPS website.


A credit you issued has not appeared on my credit card billing statement. How long does this normally take?

When we notify you that a refund has been issued, it means that we have already processed the refund on our end. Some banks may take several days to reflect the credit. If you do not see the credit posted within 5 business days, please contact us.

Is my credit card and personal information secure with you?

We have taken every precaution to ensure that you have a positive and safe experience while shopping with us. Our website is VeriSign Secured, which means that we have added protection against hackers and fraud. For more information, you may view our Privacy Policy

My credit card statement is showing multiple charges for my purchase with you. What happened?

It is not possible for us to charge a card multiple times without your consent because we do not keep any credit card information on file. All transaction details are encrypted and are not readily accessible by us. Transactions must be initiated by the card holder while checking out online. If you see multiple charges, it may mean:

  • You clicked the Submit button multiple times during checkout.
  • Your credit/debit card was declined for any reason. The declined attempt may show up as a pending charge for a few days, but should fall off since no funds were transferred.

Do you charge sales tax?

We do charge sales tax for all orders shipped within California. Because we also accept walk-ins and support in-person purchases, our sales tax rate reflects that of the city of South El Monte. For the most updated tax rates, you may visit the California State Board of Equalization website.


I got an email saying my order was flagged for fraud. Why? What do I do now?

If you receive an email from us saying your order was flagged as a potential fraud order, please respond to it immediately. The longer it takes for you to respond to our request, the longer the delay will be in processing your order. If we do not receive a response from you, your order will be cancelled.

I didn’t receive an order confirmation email. How do I know if my order has been received by

All order confirmation emails are sent out automatically once an order is submitted. Please be sure to check your spam or junk mail folder. If you are unable to locate it, you may contact us with the last four digits of the credit card used so that we can check to see if your order went through.

My shipment was returned to you. What do I do?

If your shipment was returned to us for any reason, please contact us immediately. As noted in our return policy, all undeliverable or refused packages may be subject to a fee. We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your item(s), you will have to place a new order.

I received my shipment, but one of the items is broken or missing. What do I do?

If an item in your order is missing or broken, please contact us immediately.