Frequently Asked Questions

Occasionally, some items will become backordered or out of stock. To make purchasing easier, we have made it impossible to add an out of stock item to cart.

We usually do not have specific dates as to when an item will be back in stock, as we do not receive regular shipments. However, we do receive shipments frequently, and our inventory is updated immediately once a shipment arrives in our warehouse. We recommend adding your email to the waitlist so you will be notify when the item is back in stock

You can reset your password directly on the login screen. To do so, click on forgot password link to reset your password

Please read through our returns policy here for instruction on how to return your item(s)

We currently accept Visa, MasterCard, Discover and American Express. We also accept Debit cards with the Visa or MasterCard logo. We do not accept purchase orders, checks, money orders, wire transfers or COD shipments.

If you need to make changes to your order or cancel it, please contact us immediately. Because we have a very short processing time, there is a very small window for when we can make changes or cancellations. Once an order has been processed and marked as shipped, we will not be able to cancel or change it in any way.

Unfortunately, we are unable to ship to P.O. Boxes at this time. We apologize for any inconvenience this may cause.

Unfortunately, we are unable to ship to military addresses at this time. We apologize for any inconvenience this may cause.

Unfortunately, we are not shipping internationally at this time.

The best way to get an estimate for shipping and handling costs is to add the items you are interested in to cart. Once all your items have been added to card, view your shopping cart. Underneath the checkout button, you will be able to calculate shipping costs by filling out a short form.

How quickly you receive your order depends on the shipping method selected plus our processing time. Currently, all orders take up to 1 business day to process. If your order is placed before 12 p.m. PST, it will be processed and shipped out the same day. If your order is placed after 12 p.m. PST, it will be processed and shipped the next business day. For example, if you place your order at 3 p.m. PST and select the standard shipping option of 2-5 days, you can expect to receive your order in 3-6 days.

When your order leaves our warehouse, you will receive a shipping confirmation email. In this email, we will include a tracking number with a link to track your order on the FedEx or USPS website.

When we notify you that a refund has been issued, it means that we have already processed the refund on our end. Some banks may take several days to reflect the credit. If you do not see the credit posted within 5 business days, please contact us.

We have taken every precaution to ensure that you have a positive and safe experience while shopping with us. Our website is VeriSign Secured, which means that we have added protection against hackers and fraud. For more information, you may view our Privacy Policy

It is not possible for us to charge a card multiple times without your consent because we do not keep any credit card information on file. All transaction details are encrypted and are not readily accessible by us. Transactions must be initiated by the card holder while checking out online. If you see multiple charges, it may mean:

• You clicked the Submit button multiple times during checkout.
• Your credit/debit card was declined for any reason. The declined attempt may show up as a pending charge for a few days, but should fall off since no funds were transferred.

We do charge sales tax for all orders shipped within California. Because we also accept walk-ins and support in-person purchases, our sales tax rate reflects that of the city of South El Monte. For the most updated tax rates, you may visit the California State Board of Equalization website.

If you receive an email from us saying your order was flagged as a potential fraud order, please respond to it immediately. The longer it takes for you to respond to our request, the longer the delay will be in processing your order. If we do not receive a response from you, your order will be cancelled.

All order confirmation emails are sent out automatically once an order is submitted. Please be sure to check your spam or junk mail folder. If you are unable to locate it, you may contact us with the last four digits of the credit card used so that we can check to see if your order went through.

If your shipment was returned to us for any reason, please contact us immediately. As noted in our return policy, all undeliverable or refused packages may be subject to a fee. We are unable to reship orders that are returned to us as undeliverable. If you still wish to receive your item(s), you will have to place a new order.

If an item in your order is missing or broken, please contact us immediately.