Returns Policy

Welcome to Goofy Bikes! We're thrilled to bring you the best in electric bikes and scooters. Here's everything you need to know about our returns policy:

How It Works

To return something, follow these simple steps:

1. CONTACT US

Ask us for a Return Authorization number. You can submit an online form or send us an email.

2. SEND IT BACK

Send your item(s) back. Remember to include your emailed Return Authorization form inside.

3. WAIT FOR REFUND

Most returns are processed within a week from the day that we get it back. We will send you an email confirmation when a refund is issued.

You cannot return your item if:

It has been more than 30 days since you received it.
You used or altered it in any way.
It has more than 10 miles
The damaged is caused by a human
It is not in all its original manufacturer packaging.

Basically, if it is no longer in the EXACT same condition that it arrived to you, it will not be eligible for a refund.

Restocking Fees
A 20% restocking fee will be applied if you:

Received free shipping.
Return 6 or more of the same item (even if it’s in different sizes).
Postmark your package after 10 days of receiving your Return Authorization.

Undeliverable/Refused Packages
A $200 charge will be automatically be applied to all packages that are undeliverable or refused for any reason.

Shipping and Handling Charges
Return shipping charges must be paid for by the customer. All original shipping and handling charges are nonrefundable.

What if it’s a defect?
If your order arrives damaged or with defects, please contact us immediately. All damages or defects must be reported to us within 10 business days from the day you receive your package.

What if I want to do an exchange?
To conduct an exchange, please place a new order, then follow the returns process above.

How long does it take?
Returns are normally processed within 1 week of receiving your package. However, during our peak season your return may take a little longer to process.